Employee Engagement

The term 'Engaged Employees' is popularly used to refer to people who invest emotionally and intellectually in their work and organisations, demonstrating high levels of discretionary effort.  Unsurprisingly, organisations with high levels of employee engagement are more likely to achieve higher levels of customer satisfaction and better financial performance.  And because engaged employees feel committed and connected to their employers, they tend to stay longer, which translates to low turnover costs for businesses.  So for all these reasons, organisations are right to be interested in knowing how engaged their workforces are, and in taking action to increase engagement.

Research has pointed to a number of factors that affect employee engagement, and Business Psychology is highly relevant to all of them.  Essentially, employees are more likely to be positively engaged if they feel that they:

  Have good relationships with people at work, particularly their line manager

  Have genuine opportunities to have their 'say' and influence decisions made higher up in the organisation

  Have a fair Psychological Contract with their employers and that bosses deliver on their part of the contract

As Business Psychologists we work with clients to assess, and improve, employee engagement in all of these areas.