Change Leadership

  Communication - Effective leaders use strong communication and interpersonal skills to make sure they receive, and respond to, others' feedback.  Less effective individuals often over-use impersonal, one-way communication 'tools' - like email - with the result that they do not attract the same level of commitment and 'buy-in'.  Effective communication is tailored to meet different needs and preferences

  Involvement - Effective leaders know that people respond better to change proposals that they have been involved in creating.  So strong leaders of change take the time and effort to make sure that people impacted are properly consulted and included throughout periods of change - they go beyond paying 'lip service' to consultation.

  The Change Curve - Effective leaders understand the typical dynamics of human's experience of externally imposed change and how best to support people at each stage of the process.

  Influence - Effective leaders make good use of 'give and take' in their interactions with others.  They are prepared to be flexible and responsive, whilst remaining focused on what needs to be achieved.  And they understand the different 'levers' that they can use to increase support for change, by decreasing resistance and inertia and by increasing commitment and 'take-up'.

  Sustainability - Effective leaders implement changes that 'stick'.  By doing all of the things listed here, leaders are more likely to achieve sustainable changes in their organisation, because of the deep commitment that they attract from others.